We are truly sorry for your issue

Support Jul 11, 2020

Dear our valuable Triip's pioneers,

We are very sorry that many of you still have not received your Withdraw token to BiKi exchange wallet. Some of you got double or triple the amount you have withdrawn on our website this Friday.

REST ASSURE THAT YOU WILL NOT LOSE YOUR TOKEN. IF YOU LOSE 1 TOKEN, WE WILL REPAY DOUBLE.

Words can not describe how sorry we are to let you down. To help make it better, we are doing a full analysis of this issue, the root cause, the impact, and how to prevent this from happening again.

We are facing 2 big issues:

1 - The demand for withdrawing has exceeded our expectations, and our server is overloaded. We have immediately detected unusually high traffic from multi IP addresses across the world.

Our withdrawal system automatically switched to Defense mode to filter out these fake withdrawal requests. Out of 10,000 requests, there is only 1 real request. We turned on our Back up plan to use an Escrow wallet to manage the attack. Many of these spammers have exploited our KYC process in the past where we didn't ask users to take an ID photo with a timestamp. ( We have changed this rule since May 2020).

==> We have stopped these cheaters successfully.

2 - To make things worse, while our system automatically scaled up the number of servers to handle the attack, it clones another Broadcast server and automatically sends 2x or 3x the amount of real withdraw to BiKi. For example, if you withdraw 2500 TIIM, server 1 will send 2,500 TIIM, and server 2 sends a duplicated 2,500 TIIM to BiKi.

The consequent:

  • Some withdraw 2,500 TIIM and get deducted 10,000 TIIM.
  • Some withdraw 2,500 TIIM and receive 5,000 TIIM on BiKi
  • There is an estimated 3-3.5M TIIM freely flow to BiKi exchange due to this issue and we have to delay all withdrawal since Friday 10th July 2020 so that we can correct all balance errors.

We understand that as a loyal user when you make a withdrawal you expect to receive your token promptly. We know that we have let you down, and for that, we are very sorry.

Please advise us on whether you would like to cancel your withdraw via contact@triip.me or allowing us to resolve this challenge from now until 18th July 2020.

If you cancel the withdraw, you will receive your TIIM token back to the Triip wallet.

If you are kind enough to wait for us, it will automatically send to the BiKi exchange on 18th July 2020.

Again, we apologize for this inconvenience.

Sincerely,

Hai Ho.

CEO TriipMiles